The ACQP Training Centre – Privacy Policy
1. Introduction
The Association of Construction Quality Professionals (ACQP) is committed to protecting the privacy and personal data of learners, members, staff, trainers, contractors, and visitors. This Privacy Policy explains how the ACQP Training Centre collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The ACQP acts as the Data Controller for all personal data processed in connection with the ACQP Training Centre, its courses, examinations, certification, and associated services.
3. Scope of This Policy
This policy applies to personal data collected through:
Course bookings and enquiries
Learner registration and attendance
Examinations and assessments (including online examination portals)
Membership and certification processes
Training centre access, events, and CPD activities
Websites, portals, and digital communications
4. Personal Data We Collect
We may collect and process the following categories of personal data:
4.1 Identity & Contact Data
Name, job title, employer
Postal address, email address, telephone number
4.2 Learner & Professional Data
Course enrolment details
Attendance records
Examination results and certification status
CPD records
4.3 Technical & Usage Data
Login credentials (encrypted)
IP address and device information
Portal access logs and audit trails
4.4 Verification & Compliance Data
Identity verification information for examinations
Professional registration or membership numbers
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contractual necessity – to deliver training, examinations, and certification
Legal obligation – to meet regulatory, awarding body, or audit requirements
Legitimate interests – to operate, secure, and improve our services
Consent – where explicitly required (e.g. marketing communications)
6. How We Use Personal Data
Personal data is used to:
Administer training courses and assessments
Manage examination integrity and identity verification
Issue certificates, qualifications, and CPD records
Communicate important course or membership information
Maintain secure access to systems and premises
Meet audit, compliance, and legal obligations
7. Data Sharing
We do not sell personal data. Data may be shared only where necessary with:
Examination platform and IT service providers
Awarding bodies or accreditation partners
Professional advisers (e.g. legal, audit)
Regulatory or law enforcement authorities where legally required
All third parties are required to implement appropriate data protection and security measures.
8. Data Retention
Personal data is retained only for as long as necessary:
Learner and certification records are retained in line with professional and audit requirements
Examination records are retained to protect qualification integrity
Financial records are retained in accordance with HMRC requirements
Retention schedules are reviewed regularly.
9. Data Security
ACQP implements appropriate technical and organisational measures including:
Secure servers and encrypted systems
Restricted access controls
Password protection and multi-factor authentication where applicable
Staff training and confidentiality obligations
10. Individual Rights
Under UK GDPR, individuals have the right to:
Access their personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict or object to processing
Data portability (where applicable)
Withdraw consent at any time (where processing is based on consent)
Requests can be made in writing using the contact details below.
11. Cookies & Website Data
ACQP websites and portals may use cookies and similar technologies to:
Ensure website functionality
Improve user experience
Maintain secure login sessions
Cookie preferences can be managed via browser settings or cookie banners where applicable.
12. CCTV & On-Site Monitoring
Where CCTV is in use at the Training Centre:
It is used solely for safety and security purposes
Footage is retained for a limited period
Access is restricted to authorised personnel
13. Data Breaches
Any personal data breach will be:
Assessed promptly
Reported to the Information Commissioner’s Office (ICO) where required
Communicated to affected individuals where there is a high risk to their rights and freedoms
14. Contact Details
For data protection enquiries or to exercise your rights, please contact:
The ACQP Training Centre
Data Protection Enquiries
Email: colchester@acqp.co.uk
15. Policy Review
This Privacy Policy is reviewed:
Annually
Following changes to legislation or ACQP operations
16. Approval
This Privacy Policy is approved by the ACQP Management and is effective from the date of issue.
ACQP Training Centre
Committed to protecting your personal data and privacy